(704) 449-7340

©2019 by The Marketing Team of Lash Me Now

Our Policy

We’ll Take Care of You

TO OUR VALUED GUEST

Your appointments are very important to all members of our team at Lash Me Now. Time allocated for an appointment is reserved especially for you. We do understand that sometimes schedule adjustments are necessary; therefore, we respectfully request at least 24 hours notice for adjustments to your appointments and for cancellations. All of our policies are designed to benefit our guests and provided in the best quality and tradition of excellent servicing for our established and future clientele.

 

CANCELLATION POLICY 

Please understand that when you forget or cancel your appointment without giving enough notice, we miss the opportunity to fill that appointment time and clients on our waiting list miss the opportunity to receive services they need. We ask that all new and current guests supply a credit card to have on our files. All cards on file are added to the system via a secure electronic process that ensures the information is encrypted and remains secure. This will be done in the salon. In the event that we do not receive the required notice for adjustments and cancellations the following fees will automatically be applied to your card or the fee will be applied to your next appointment.  In the event that cancellation fees are not paid your reservation will be denied or bumped at owner’s discretion with notification.

24 HOUR CANCELLATION

 • Notification given at least 24 hours prior to your appointment will receive no charges.

• Notification given less than 24 hours prior to your appointment can result in a $25 charge after the first occurrence, if we are unable to fill the appointment slot. 

NO CALL NO SHOW

• No notification given is a no call no show  and will be responsible for 50% of the service cost not exceeding $50.

In the event of a no show, all future pre-booked appointments will automatically be canceled and will need to to be rescheduled. 

These fees are put in place to prevent the business and employees of Lash Me Now, Inc.  from any financial loss that is caused when these events occur. Thank you for your understanding. 

LATE ARRIVALS

Please keep in mind that arriving late for a service may shorten the length of your service(s) with full charges applied, so as not to inconvenience other guests. We regret that late arrivals will not receive extension of scheduled appointments. If you are more than 20 minutes late, it is possible that your reservation will need to be rescheduled. Please understand at times when your stylist may run behind schedule we do our best to accommodate each valued client to receive their full service and to be done in a timely matter.

CONFIRMATION EMAILS

As a courtesy, we will send out an email and text to confirm your service appointments two business day prior to your appointment date. We do understand how easy it may be to forget an appointment therefore all our appointments are confirmed 48 hours prior via email for your convenience. Please ensure that we have your current email address and mobile number on file in order to be able to do so in a way that may be beneficial to you.  It remains your responsibility to remember your appointment dates and times to avoid late arrivals, missed appointments and help us service our guests better by providing enough notice to avoid the cancellation fees.

RE-LASH APPOINTMENTS

Our re-lash services are allocated to a specific time; 60 minutes, 75 minutes, 90 minutes, and 110 minutes, to prevent appointments overlapping  into the next scheduled appointment and to avoid a long wait time.

If you are missing a large amount of lashes, your stylist will get you lashed evenly and as full as possible with in the allocated time that is scheduled.

If you are late, your stylist will get you lashed evenly and as full as possible with the time remaining with full charges applied for your scheduled service(s).

If you have excessive make up or debris in your lash line, it can take up to 15 minutes to cleanse your lashes. This will take away from the time scheduled for your re-lash appointment. 

To ensure that you get the most out of your re-lash appointment, arrive on time with out any make up around your eye area. Basic lash cleaning is included in your appointment. If you need a thorough lash cleanse, schedule a Tea Tree Lash Foam Cleansing service. Home care is imperative to long lasting eyelash extensions.

REFUND POLICY

All service, sales and gift card sales are final. Promotions can be exchanged for store credit only. Retail items can only be refunded if unused, in its original packaging, and presented with a receipt within 14 days of purchase.